These terms and conditions apply to all purchases made from Zippy Electrical Suppliers (ABN 59 442 315 640). The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to ZIPPYELECTRICALSUPPLIERS.COM.AU indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by ZIPPYELECTRICALSUPPLIERS.COM.AU. ZIPPYELECTRICALSUPPLIERS.COM.AU reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering on zippyelectricalsuppliers.com.au, you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our Customer Service team and we will remove you from marketing communications. We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services.
- Order Acceptance Policy
- Shipping and Delivery
- Limitations and Liability
- Returns and Refunds
- Prices and Payments
- Copyright and Trademark Notice
- Your Account
- Images and Graphics
- Product Ratings & Reviews
- Applicable Law
- Order Acceptance Policy
Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Zippyelectricalsuppliers.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. Zippyelectricalsuppliers.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
- Shipping and Delivery
- Couriers can only deliver Mondays to Fridays, 9:00 am to 5:00 pm only.
- If you are not home and miss the delivery, a card will be left. You either organise another delivery with the courier company or you will be required to pick up your order from the freight companies depot.
- Alternatively, we can re arrange delivery however this will cost between $10-$30 depending on the size of your order.
- We cannot advise you the exact day and time delivery will occur however; we will email you the tracking details and the freight company contact details and they can provide you a better estimation of the time.
- If you are looking to refund an item under our 30-day change of mind policy, freight and delivery expenses are considered a separate service and will be passed on to the customer. To facilitate this, Zippy Electrical Suppliers will deduct the shipping cost from the eligible reimbursement amount (price of products purchased) and pay this to the courier directly on behalf of the customer. The Zippy team will discuss these costs with you prior to processing the refund.
Zippy Electrical Suppliers will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by Zippy Electrical Suppliers as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Zippy Electrical Suppliers to be authorised to receive the goods.
Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged.
Delivery of the products to you will not be delivered until your payment has been processed and received by us. If your payment is declined for any reason, we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address.
2.1. Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only make until the order begins processing. Zippy Electrical Suppliers cannot accommodate all address change requests. We highly recommend letting our customer service team immediately. Zippy Electrical Suppliers takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated
2.2 Delivery Acceptance for orders requiring signature
If there’s no one at home to sign for the parcel, a card will be left with instructions on how to collect your order.
Once your parcel has been signed for you will be responsible for any damage to or loss of your items. If you believe you have not received everything you ordered please contact us within 14 days of delivery.
2.3 Redelivery Fees
If neither you nor your authorised representative is at the delivery address to take delivery, the courier company will leave a card with their contact details so that you can contact them to arrange another delivery time and date. If you do not get in contact with the courier company by the specified date, your order will automatically be sent back to us which you may incur a redelivery fee.
2.4 Authority to Leave
Orders will be left at your premises unless signature option is selected when checking out. Signature option will incur an additional $3.00 fee. Customers who choose shipping (no signature) will do so at their own risk. We are not accountable for any theft lost or stolen items after delivery has been made.
2.5 Tracking your order
When your order is dispatched, we will send an email or SMS confirmation with tracking information. Orders can be tracked by entering the provided link and tracking number in the shipping email.
2.6 Special Delivery Instructions
When you checkout your order, you will also be given the opportunity to leave any special instructions for the delivery person. Notes will be used for instructions to help the driver make delivery of your order (e.g.” Last house at end of driveway”,” Office hours 9-5″). Drivers are unable to grant specific requests such as” Deliver between 1-2pm” or” Leave parcel in garden shed”. Zippy Electrical Suppliers cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.
2.7 Big and Bulky Deliveries
Big & Bulky and Oversized items require a street address for delivery and are can only be delivered to mainland Australia addresses, including Tasmania. (Some exclusions may apply.) Islands cannot be serviced by our Courier Services.Should we be unable to arrange delivery to your location, we will arrange a refund for your order.
2.8 Lost Parcels
Zippy Electrical Suppliers will only replace orders provided the order is proved lost in transit by our delivery company. Certain factors such as order size, weight and shipping address may require us to ship via another method. Zippy Electrical Suppliers reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped.
2.9 Late Deliveries
The delivery times provided by Zippy Electrical Suppliers are estimates only. Zippyelectricalsuppliers.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where the stock is not available. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
2.10 Shipping Restrictions
Our carrier, AusPost, does not deliver to the following locations:
- Parcel Lockers
- Locked Bags
- GPO Boxes
Accordingly, any orders nominating these locations as the shipping address will be rejected and the products not sent or delivered. We reserve the right in our sole discretion to refuse to deliver products to any locations.
If your order is being delivered to a Hospital please ensure the suite number, level/floor and/or ward location is included in the first delivery address line.
All orders must be signed for upon delivery or authorisation provided to leave the order in a safe place. If you are not at the nominated address when your order is delivered, AusPost will leave a calling card at your nominated address and goods will be delivered to your local Australia Post office.
Zippy Electrical Suppliers offers an array of Warranty options on all our merchandise which differs between each product. The product warranty information can be found on each individual listing.
If during the warranty period the purchased product proves to be defective, we will repair or replace the purchased free of charge, provided the purchaser adheres to certain return authorization procedures and to the terms and conditions of this warranty. Variables that impact warranty term include damage to the product occurring after you purchase the item such as misuse or abuse, improper installation, neglect, accident, alteration, fire and theft.
Repairs or replacements are generally processed within 3 to 9 business days from the date of receipt.
3.1 Warranty Conditions
- All wiring and installation must be carried out by a qualified electrician with a current Australian Electrical License.
- The product is installed and used in accordance with instructions and recommendations where provided.
- This warranty will no longer apply where the defect is a result of alteration, accident, attempted repair, misuse, abuse or neglect.
- Zippy Electrical Suppliers does not accept the liability for direct or consequential losses, damages or other expenses arising from misuse or incorrect operation and installation of the products.
- Warranty will only be given with proof of purchase (such as an invoice) and the faulty goods are returned to Zippy Electrical Suppliers
- The warranty does not cover defects where you were informed of the issue before purchasing or you examined the goods before accepting them and that examination should have identified the problem.
- Limitation and Liability
Any liability from Zippy Electrical Suppliers in connection with goods or services supplied to you will be the subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Zippy Electrical Suppliers be limited to:
We will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, damage to goodwill, loss of data (including loss of data stored on any media contained within electronic or computing products), arising out of or in connection with the products, the services or these Conditions of Sale (including as a result of not being able to use the products or services or the late supply of products or services), or the need to recover, re-program or reproduce any program or data stored in or used with the products purchased from us, whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise; and our total liability arising out of or in connection with the products, the services or these Conditions of Sale, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the total price paid by you for the purchase of products and services under these Conditions of Sale.
Where by law we are unable to exclude terms, guarantees, warranties, representations or conditions but are able to limit them, to the extent permissible by law we limit our liability for any breach, at our option, to the repair or replacement of products, or payment of the cost of repairing or replacing the products or in the case of services, to supplying the services again or the cost of having the services supplied again.
To the extent permitted by law, any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance or offer, invoice or other documents or information issued by us will be subject to correction without any liability on our part.
- Returns and Refunds
Zippy Electrical Suppliers believes in secure eCommerce so if you are not completely happy with your purchased goods, we will provide a 30-Day Change of Mind Policy. In order to be eligible for the money back guarantee we must be notified within 30day so please contact email@example.com.If you return an item to Zippy Electrical Suppliers within 30Days, we will offer you an exchange or refund provided that the item is in resalable condition including that; It is in its original packaging including instruction manuals and all accessories and that the original return/ exchange receipt is included. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
Refunds will be issued using your original payment method, Products returned not because of any fault but due to incompatibility or change of mind, postage is at buyer’s expense. Products that are returned due to goods being faulty or wrong goods shipped then postage is at our expense.
- Prices and Payment
For each online order, you must pay: 1. the applicable price for the relevant goods confirmed by Zippy Electrical Suppliers and 2. the delivery and handling fee specified on the web site at that time. Your order and credit card details are safe and secure. All personal and credit card information provided to Zippy Electrical Suppliers is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage, we can only accept payments using the methods stated in the Orders & payment section of this web site. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched unless you have approved credit facilities with Zippy Electrical Suppliers. Prices and range on this web site may vary from Zippy Electrical Suppliers stores.
The price payable for a product is the one set out on our website or advised by us over the phone at the time you place your order. All prices are inclusive of GST. We make every effort to ensure prices and product information on our website catalogues or advertisements are correct and up-to-date. Prices for our products displayed on third party websites may not be correct and we are not bound by them.
We accept payment by the following methods
6.1 Credit, Debit and Charge Cards
Thank to Commonwealth Bank and eWay, we accept Visa and MasterCard including credit cards, debit cards and charge cards.
If you choose to pay via PayPal, you will be redirected to the PayPal website where you can login or create a PayPal account and submit your payment. We accept payment either by Visa and Mastercard through PayPal. Using PayPal means Zippy Electrical Suppliers does not receive or hold any of your credit card details with the added advantage that we receive your payment instantly, which means we can begin processing your order straight away.
6.3 Direct Deposit/ Internet Banking
Paying by direct deposit involves electronically sending funds directly from your account to Zippy Electrical Suppliers’ direct account bank account. If you wish to make a payment using direct depositing, please contact us so we can provide a tax invoice which will include our bank details where you can transfer the amount due. Once you have sent the funds, there is generally a processing time of 24-48 hours before we receive it. Orders will process once funds are cleared or if receipt of transfer is sent to us.
Vouchers issued by Zippy Electrical Suppliers can be used your purchase. Please note that vouchers can only be used once and any unused portion of the value of a voucher will be forfeited.
Your credit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Whilst we employ the latest technology and use eWay a secure payment gateway, we will not be responsible for any loss or damage (whether direct or indirect) suffered by you if your credit card is fraudulently used or is used in an unauthorised manner by a third party.
If you have a promotional/discount/coupon code, you will be prompted to enter the code at the checkout and this will generate a discount from your cart value or add an incentive. To activate, simply enter a valid code then click the “Apply” button. All promotional codes have a unique set of terms and conditions automatically applied when issued and are only valid at our discretion. Promotional codes cannot be used in conjunction with any other offer or discount. If you are unable to use a promotional code, please contact our Customer Service Team at firstname.lastname@example.org
Your tax invoice will be sent to you when the items you have ordered have been dispatched. Your tax invoice is your proof of purchase and will be required for any warranty claims.
All our products are sent to you in good condition and packaged correctly; we cannot guarantee the condition of the product on arrival.
We do our best to keep in stock most products that are advertised by us. All stock availability as represented on our website or by our sales or Customer Service Team is accurate in accordance with our current stock levels, however, these stock levels are subject to change without notice.
If, for any reason, we cannot supply a product you have ordered, we will let you know over the phone or contact you using the details provided by you at the checkout process to amend, cancel or put your order on backorder as agreed with you. If you choose to put your order on backorder, we will contact you to arrange for delivery once the product is available.
- Copyright and Trademark Notice
This site is owned and operated by Zippy Electrical Suppliers. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of ZIPPY ELECTRICAL SUPPLIERS. All software used on the site is the sole property of ZIPPY ELECTRICAL SUPPLIERS or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without ZIPPY ELECTRICAL SUPPLIERS prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
- Your Account
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Zippy Electrical Suppliers in connection with any use (whether authorised or unauthorised) of your user name or password. Zippy Electrical Suppliers may suspend or cancel your account at any time without prior notice.
- Images and Graphics
Zippy Electrical Suppliers aims to include up-to-date images and/or graphics of all of the goods on this web site. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods.
- Product Ratings & Reviews
Our customers can leave a review and submit a star rating about products they purchase from us.
We value and appreciate product ratings & reviews from people who have purchased products from us, have experienced them and decide to share their genuine opinion about them. We only accept ratings & reviews from verified buyers of products who have an account with us.
As a customer, you may share your opinion about your purchased products from the My Account section of the website.
By submitting your review, you agree that:
- any information, suggestions or ideas you send to us in relation to a product you purchase from us (review content) is non-confidential and non-proprietary and we may choose to provide attribution of your review content at our discretion;
- you grant us an irrevocable, unrestricted, royalty-free license to use, modify, adapt, reproduce, transmit, publish, distribute, create derivative works from and publicly display review content for any purpose whatsoever throughout the world in any media to the extent permitted by law;
- you own or have the necessary consents or permissions to submit your review content and have it published and we are under no obligation to keep this content confidential;
- your review content contains your genuine opinion.
We reserve the right to investigate and verify the validity of reviews submitted to us. We reserve the right to not publish or remove any ratings & reviews that we consider not to be genuine or misleading or violate our moderation policies in any way.
13.1 Review Moderation Policies Our moderators evaluate every submitted product review to ensure it is legitimate, appropriate, non-contradictory, and we protect the privacy of our customers. All reviews, positive and negative, that comply with our moderation policies are accepted for publishing.
The following content included in a review will violate our moderation policies and will cause the review to be rejected:
- Unlawful, misleading, profane, offensive, sexually inappropriate, threatening, abusive, hateful content or content defamatory towards a person’s race, ethnicity, entity, belief or symbol
- Spam and advertising
- URLs and hyperlinks except for links to other products sold on our website
- Personal information including phone numbers, email or mailing addresses
- Competitor retailers mentioned
- Review submitted for the wrong product
- Not constructive and not product specific feedback including service or policy complaints.
If you have service experience feedback or disagree with our policies please contact us.
We reserve the right to edit the review content if there are parts that violate our moderation policies, provided this does not materially change the substance of the review. For example, if a review contains service-related comments along with constructive product feedback we will consider removing service-related comments before accepting the review for publication.
13.2 Review Publishing Policies All reviews accepted by our moderators advance to the publishing stage.
Our publishing policy aimsto oproviding several opinions about a product and to help other website users to make more informed purchasing decisions. This is because we understand that different people may have different needs and expectations when they buy products from us. To account for these differences, we will only publish a review for a product once we have at least 3 reviews of that product from 3 different customers.
Product ratings & reviews submitted to us are not a guarantee of publication. We reserve the right to reject, remove, ignore, or edit any reviews for any reason, including a violation of our moderation policies.
13.3 Product Star Ratings The product rating system is 1 to 5 stars, with 5 stars being the best. The aggregated star rating of a product represents the average rating of all reviews published for a product. The number of reviews which form the basis of an aggregated rating is displayed next to the aggregated rating. The aggregated ratings are displayed on product details pages along with full product reviews. The aggregated reviews are also displayed on product listing pages. We may present ratings & reviews elsewhere on the site and use them in marketing communications.
Zippy Electrical Suppliers does not represent that any information (including any file) obtained from or through the website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.
Zippy Electrical Suppliers will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information. To the extent that any liability may be imposed on Zippy Electrical Suppliers it shall be limited to the cost of re-supplying that information.
- Applicable Law
All purchases, and these terms and conditions, are subject to the laws of Victoria, Australia.